If you have any questions or concerns about our services, we're here to help. Our customer support team is dedicated to providing assistance and resolving issues quickly.
We offer 24/7 support for emergency situations related to problem gambling, and our Problem Gambling Help Line operates around the clock. For general inquiries or account-related matters, you can contact us during extended hours using one of the following methods:
You may also refer to our help centre by visiting help centre for detailed information on how to manage your PlayNow and Lotto Casino accounts.
To initiate a live chat with one of our customer support agents, follow these steps:
Our customer support team is available to assist with various inquiries, including verification issues, technical problems, and responsible gambling-related concerns.
Email support is also available through our designated email address. Please note that we will respond to your inquiry as soon as possible during our operating hours. You can expect a response within one business day for non-emergency situations.
Our comprehensive help centre provides detailed information on various topics, including account management, deposit and withdrawal options, game rules, and responsible gambling practices. If you're unsure about any aspect of your PlayNow or Lotto Casino experience, start by visiting our help centre.
If you or someone you know is experiencing problem gambling-related issues, please don't hesitate to reach out. Our team can connect you with certified counsellors and provide support for managing your gaming habits responsibly.
You can contact our Problem Gambling Help Line, sending an email, or chatting live with one of our agents through the PlayNow platform.
For technical issues related to deposit, withdrawal, game problems, or account management, please refer to our help centre for troubleshooting guides and step-by-step instructions. If your issue persists after attempting a self-resolution process, feel free to contact us using any of the support channels mentioned above.
